FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

Orders can be placed through our website or if you would like to discuss options further please email sales@designbymorrisandco.nz

IF YOU ARE EMAILING US & HAVENT RECEIVED A REPLY WITHIN 48HOURS, PLEASE CHECK YOUR JUNK FOLDER.

CAN I ORDER A DESIGN NOT ON YOUR WEBSITE?

Sure can! I am always keen to do new designs so please feel free to contact me to discuss options & we will work together to make sure we create something perfect for you.

HOW MUCH IS SHIPPING?

Flat Fee Shipping is $7 NZ Wide & $9 for RURAL. Free Shipping on orders of $120 or more.

Australia! Flat Fee $25 Australia Wide. Free Shipping on orders of $200 or more.

While Printable images are avaliable worldwide. All physical products can be shipped to NZ & Australia addresses only.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

After you have approved your draft copy & payment has been made........

Physical products such as prints, wine labels, cards etc are shipped within 2-4 working days.

CANVASES CAN TAKE UP TO 7 WORKING DAYS TO ARRIVE.

(AFTER PROOF COPY IS APPROVED IF PERSONALISED)

A2 CANVASES TAKE THE LONGEST OUT OF ALL OF UR PRODUCTS (usually around 2 weeks to be shipped) - A4 & A3 CANVASES ARE READY MUCH QUICKER.

Printable files will be emailed within 24-48 hours of payment.

If you are needing an item for a certain date & arent sure whether it will arrive in time, PLEASE note the date needed by the order comments. AT CHRISTMAS PLEASE ALLOW 7 - 10 WORKING DAYS FOR all items DUE TO HIGH VOLUME OF ORDERS.

DO YOU HAVE LAYBUY or AFTERPAY?

Yes!  We are hapy to offer both! Either 4x or 6x interest free payments with products shipped as soon as they are ready (no waiting for full payment) Please see this website's for more info- www.laybuy.com  www.afterpay.com

WHAT DOES A PRINTABLE FILE MEAN?

A printable file is an electronic version or "digital copy" - It is a great way of giving you lots of options without it breaking the bank. When you have approved your design a printable image file will be emailed to you. This file can then be printed however you like - printed & framed/canvas/made into a calendar/ lamenated... the options are endless. You can also print the image as many times as you like (great if you have multiple people to buy for).

Images are sent in either or both JPEG & PDF files. They will print in high quality up to A2 size.

DO CANVASES COME READY TO HANG?

Canvases are mounted on a wooden frame & come ready to hang.

DO YOU DO FRAMED PRINTS AND WHAT ARE YOUR PRINTS LIKE?

No, our prints come unframed. A4 & A3 Prints are printed on 250gsm paper & our A2 Prints are printed on A2 200gsm wet strength paper. 

Our Prints with coloured backgrounds come with a small white margin around the outside for framing purposes.

90% of our printing is done in house by us. Any other printing is done by NZ local businesses. We love to support our fellow small businesses! 

WHAT CAN I DO IF I AM UNHAPPY WITH MY PURCHASE?

I really want everyone to be in love with their products. If you receive your order & feel its not perfect, please do not hesitate to contact me so we can come to a solution. If it is a printing or courier fault- your product will be replaced free of charge.

Unfortunately we do not offer refunds for change of mind.

For more information, please go to our Policy Page.